Terms and Conditions

Last Updated: August 27, 2026

These Terms and Conditions govern access to and use of smmexo.com, including user accounts, balance funding, social media marketing services, API access, reseller benefits, custom-content services and customer support.

By creating an account, adding funds, placing an order or otherwise using SMMEXO, you confirm that you have read, understood and agreed to these Terms and Conditions.

If you do not agree with these Terms, you must not use SMMEXO.

1. About SMMEXO

SMMEXO is an individually owned business operating under a trade license issued in Bangladesh.

Business Name: SMMEXO

Business Type: Individual business

Trade License Number: 000911/2026-2027

Country of Registration: Bangladesh

Bangladesh Support Office

Taluk Sorbananda, Balusar Bazar

Nandanga, Sundarganj

Gaibandha, Bangladesh

UAE Office

67PJ+R28

Al Mankhool Road, Al Jafiliya

Dubai, United Arab Emirates

2. Acceptance of These Terms

These Terms form an agreement between the user and SMMEXO.

The following documents also form part of this agreement:

The SMMEXO Privacy Policy
The SMMEXO Refund Policy
The service name and description displayed before an order
Any service-specific refill, cancellation, quantity or eligibility conditions

The service description controls service-specific matters such as refill eligibility, quantity limits and estimated delivery. These Terms and the Refund Policy control the general use of SMMEXO.

Nothing in these Terms limits any consumer right that cannot legally be excluded under applicable law.

3. User Eligibility

SMMEXO does not provide services to individuals under 13 years of age.

By creating an account, you confirm that:

You are at least 13 years old
You have the legal capacity or lawful permission required to use the service
The information you provide is accurate
You will comply with these Terms and applicable law

If you are below the legal age of majority in your country, a parent or legal guardian must review and approve your use of SMMEXO.

4. Account Registration and Security

Users are responsible for maintaining the security of their SMMEXO accounts.

You must:

Use an email address and account information you are authorised to use
Maintain a strong and unique password
Keep your login credentials confidential
Notify SMMEXO if you suspect unauthorised account access
Accept responsibility for activity performed through your account unless you promptly report unauthorised access

SMMEXO account sharing is not permitted.

SMMEXO does not ask for Facebook, Instagram, TikTok, YouTube or other social media passwords for standard public link-based orders. You must not provide social media passwords or two-factor authentication codes through an order, support message or payment form.

5. Multiple Accounts

A user may create and operate more than one SMMEXO account.

However, multiple accounts must not be used to:

Evade an account restriction or suspension
Abuse bonuses or promotional offers
Conceal fraudulent or unauthorised payments
Avoid service limits
Interfere with order tracking
Circumvent these Terms

SMMEXO may review related accounts when investigating suspected fraud, payment abuse, security risks or serious violations.

6. Nature of SMMEXO Services

SMMEXO provides social media marketing services described in its service catalogue.

Services may relate to public profiles, posts, pages, videos, channels or other publicly accessible targets.

The exact service conditions shown before ordering may include:

Price
Minimum and maximum quantity
Estimated start time
Estimated delivery time
Refill period
Cancellation availability
Target requirements
Other service-specific instructions

Users must review the complete service name and description before placing an order.

7. Independent Third-Party Status

SMMEXO is an independent third-party social media marketing service provider.

SMMEXO is not affiliated with, endorsed by, sponsored by or officially connected with:

Meta
Facebook
Instagram
YouTube
TikTok
X
LinkedIn
Telegram
Discord
Spotify
SoundCloud
Any other social media platform

All platform names, trademarks and logos belong to their respective owners.

Users are responsible for reviewing and following the rules of any platform connected to an order. SMMEXO cannot guarantee that a platform will approve or permit every use of an SMM service.

8. Supported Currency

SMMEXO currently records and displays service prices and user account balances in United States dollars.

Supported account currency: USD

Additional display currencies may be introduced in the future. Until that happens, all balances, service prices, credits and partial-order calculations remain recorded in USD.

9. Minimum Deposit

The minimum deposit depends on the selected payment method.

Bangladesh payment methods: USD 0.20
Other payment methods, including Binance and Cryptomus: USD 1.00

Users must follow the payment instructions displayed for the selected method.

A payment is considered successful only after it has been confirmed and credited to the user’s SMMEXO balance.

10. Account Balance

A SMMEXO balance may be used to purchase eligible services available through the platform.

The following rules apply:

Account balance cannot be transferred to another SMMEXO user
Account balance does not expire
Balance funding must come from an authorised payment source
The separate Refund Policy governs refunds of unused deposited funds
A displayed balance may be adjusted to correct a duplicate credit, reversed payment, chargeback, technical error or confirmed fraudulent transaction

Users should contact support if a confirmed payment is not credited correctly.

11. Bonus and Promotional Balance

Bonus and promotional balances are generally non-refundable.

SMMEXO may consider a bonus-balance refund on a case-by-case basis in exceptional circumstances. Any such refund is entirely subject to SMMEXO’s review, applicable law and the relevant promotional conditions.

Bonus balance cannot be treated as an automatic cash entitlement.

Abuse of a bonus, discount or promotional programme may result in the removal of the affected bonus and review of the related account.

12. Service Prices

Service prices may change before an order is placed due to service conditions, provider costs, availability or other operational factors.

Once an order has been submitted at a displayed price, the price applied to that order will not change.

A later price increase or decrease does not change the amount charged for an existing order.

For a partial order, the original price applicable when the order was placed is used to calculate the amount charged for the quantity actually delivered.

13. User Responsibility Before Ordering

Before submitting an order, the user must verify:

The selected Service ID
The required target type
The target URL or username
The order quantity
Whether the profile or content must remain public
Whether the service includes refill protection
Whether cancellation is available
Any country, gender, language or audience conditions
Any custom-content instructions

The user is responsible for the accuracy of all submitted information.

14. Incorrect URLs and Order Details

If a user submits an incorrect URL, username, profile, page, post, video or channel, responsibility for the resulting order remains with the user.

SMMEXO is not required to redirect an order after it has started.

An order delivered or attempted against an incorrect target may not qualify for a refund, replacement or refill, subject to its status, service description, Refund Policy and applicable law.

Users should carefully check the target before confirming an order.

15. Private, Restricted, Changed or Deleted Targets

The user must keep the target in the condition required by the selected service while an order is active.

Problems caused by any of the following are the user’s responsibility:

A private or restricted profile
A deleted post, video, page or channel
A changed username
A changed target URL
Country or age restrictions
Disabled comments
A suspended or deactivated account
Any change that prevents service delivery

These conditions may cause an order to be delayed, incomplete, failed or non-refundable according to the selected service and Refund Policy.

16. Multiple Orders for the Same Target

Users should not place multiple active orders for the same service and target at the same time.

Users should also avoid using multiple SMM panels or providers simultaneously for the same link.

Simultaneous orders may:

Interfere with quantity tracking
Produce inaccurate starting or final counts
Delay delivery
Cause incomplete delivery
Make it difficult to identify which service delivered a result
Interfere with refill verification

If multiple orders or panels interfere with delivery or verification, the resulting issue may be treated as the user’s responsibility. A refund or refill may be unavailable when SMMEXO cannot reliably verify the affected quantity.

Users should wait until the first order is completed before placing another order for the same service and target.

17. Start and Delivery Times

Start times, average times and delivery times displayed on SMMEXO are estimates only.

They are not fixed deadlines or guarantees.

Actual delivery may be affected by:

Order quantity
Current server workload
Provider capacity
Target condition
Platform activity
Platform updates
Service interruptions
The number of pending orders
Other technical or operational conditions

An order taking longer than the displayed estimate does not automatically mean that it has failed.

Users should not place a duplicate order solely because an existing order has not started within the estimated time.

18. Cancellation

Cancellation is not available for every service or order status.

A Cancel button appears only for supported services and eligible order statuses.

The following rules apply:

The absence of a Cancel button normally means self-cancellation is unavailable
A cancellation request does not guarantee that the order can be stopped
Processing orders may already have entered delivery
Manual cancellation by support is not guaranteed
An order is cancelled only when its status confirms cancellation
The applicable amount for a successfully cancelled order is handled according to the Refund Policy

Users should not assume an order is cancelled merely because they contacted support.

19. Partial Orders

An order may be marked Partial when only part of the requested quantity can be delivered.

For a partial order:

The user is charged only for the quantity actually delivered
The original order price is used for the calculation
The undelivered portion is returned to the user’s SMMEXO balance

The calculation is based on the delivered quantity multiplied by the applicable service rate at the time the order was placed.

A partial-order credit is returned to the SMMEXO account balance. Any request to withdraw unused deposited funds is governed separately by the Refund Policy.

20. Failed Orders

An order may be marked Failed when the applicable service cannot be delivered.

The financial treatment of a failed order depends on:

Whether any quantity was delivered
The final order status
The selected service conditions
The reason for the failure
The Refund Policy

An eligible undelivered amount may be returned to the user’s SMMEXO balance.

A failed order caused by an incorrect target, private account, deleted content or another user-controlled condition may be treated differently under the Refund Policy.

21. Drops and Retention

Social media service quantities may decrease after delivery.

A drop can occur because of:

Platform audits
Account removals
Algorithm or policy changes
Provider changes
Inactive or removed accounts
Technical corrections
Other platform-controlled actions

SMMEXO does not guarantee permanent retention unless the selected service description expressly provides a specific form of protection.

A drop does not automatically qualify an order for a refund or refill.

22. Refill Services

Not every SMMEXO service includes refill protection.

When refill protection is available, the applicable period is displayed in the service name or description.

Users must review the refill label before ordering.

Refill conditions include:

The order must be eligible under the selected service
The refill request must be made within the applicable period
The target must remain public and accessible
The username or target link must not be changed
The user may need to submit a refill request or support ticket
Multiple-panel activity may make refill verification impossible

A refill period provides eligibility for refill review. It does not guarantee that a refill will be immediate, automatic or completed in every case.

High server workload or provider problems may significantly delay a refill. In some cases, a refill may become unavailable.

Where appropriate, SMMEXO may provide a refill, replacement, cancellation or applicable account-balance credit according to the selected service, order status, Refund Policy and applicable law.

Services marked as having no refill do not include refill protection after delivery.

23. No Guaranteed Business or Platform Results

SMMEXO does not guarantee:

Sales
Revenue
Customers or leads
Monetisation approval
Viral reach
Search rankings
Social media rankings
Organic engagement
Platform verification
Account growth
Permanent retention
Brand reputation
Any specific commercial result

SMMEXO provides only the service described in the selected listing.

Numerical delivery does not guarantee that users will like, comment, purchase, subscribe, remain active or interact organically.

Users remain responsible for their content, marketing strategy, customer service, advertising and compliance with platform rules.

24. Custom Comments and Content

Certain services allow users to submit custom comments or other custom content.

Custom content is available only where the service description permits it.

The user is responsible for ensuring that:

Instructions are accurate
Submitted content is lawful
The user has the right to use the content
The content does not violate intellectual-property rights
The content does not impersonate another person or business
The content does not violate platform rules
The content does not fall within a prohibited category

SMMEXO may reject, stop or cancel a custom-content order that appears illegal, abusive, fraudulent, harmful or otherwise prohibited.

The financial treatment of a rejected or cancelled order follows its status, the Refund Policy and applicable law.

25. Prohibited Content and Activities

SMMEXO must not be used to order, support, promote or distribute prohibited content or activities.

Prohibited categories include:

Scam and Fraud

Websites designed to deceive users
Fake investment schemes
Fraudulent products or services
Financial deception
Misleading campaigns intended to steal money or information

Phishing

Fake login pages
Password-stealing websites
Credential-harvesting campaigns
Content intended to obtain private access information

Hacking and Malware

Hacking services
Malware or virus distribution
Unauthorised system access
Stolen account access
Malicious software or links

Illegal Activities

Products, services or activities prohibited by applicable law
Content supporting criminal activity
Transactions involving stolen or unlawfully obtained property

Hate, Threats and Harassment

Hateful content targeting a person or protected group
Threatening campaigns
Coordinated harassment
Abusive content intended to intimidate or harm others

Violence, Terrorism and Extremism

Terrorist or extremist content
Promotion or recruitment for extremist organisations
Promotion of violent acts
Content supporting violent criminal activity

Child Sexual Abuse or Exploitation

Any content involving child sexual abuse, exploitation or endangerment is strictly prohibited.

Copyright Infringement

Unauthorised use or promotion of copyrighted content
Services intended to distribute infringing material
Content the user has no legal right to use

Impersonation

Pretending to be another person, organisation or brand for deceptive purposes
Fake identity campaigns
Fraudulent brand representation

This list is not exhaustive. SMMEXO may reject content prohibited by law, platform rules or reasonable safety requirements.

Serious violations may result in order cancellation, account suspension, account termination and disclosure to lawful authorities where legally required.

26. API Use

API users are generally subject to the same Terms and Conditions as other SMMEXO users.

The account owner is responsible for:

Protecting API credentials
Orders submitted through the API
Actions taken by connected systems
Verifying Service IDs and target details
Preventing unauthorised API access
Ensuring API orders comply with these Terms

An order placed using the API is treated as an order placed by the account owner.

Eligible API or reseller customers may receive special pricing or dedicated support depending on account status, order history and SMMEXO’s eligibility criteria.

API access does not guarantee a discount or dedicated support.

27. Reseller Benefits

SMMEXO may offer discounts or account benefits to eligible resellers who meet applicable criteria.

Eligibility may depend on factors such as:

Account status
Order activity
Payment history
Compliance history
Business requirements
Other criteria communicated by SMMEXO

A reseller discount is not automatic and is not guaranteed for every account.

Any special price applies only after SMMEXO confirms eligibility. It does not retroactively change the price of orders already placed.

28. Fraud and Unauthorised Payments

Users must only use payment methods they own or are authorised to use.

The following activities are prohibited:

Stolen payment methods
Unauthorised cards or mobile wallets
False payment confirmations
Fabricated transaction IDs
Payment reversal abuse
Fraudulent disputes
Abusive chargebacks
Attempts to obtain services without valid payment

SMMEXO may request reasonable payment or identity verification when investigating suspected fraud, account ownership or a payment dispute.

A genuine inquiry or lawful good-faith dispute is not automatically considered fraud. However, knowingly false claims or abusive payment reversals may result in immediate action.

29. Suspension and Termination

SMMEXO may warn, restrict, suspend or terminate an account involved in:

Fraud
Stolen or unauthorised payments
Abusive chargebacks
Payment manipulation
Prohibited content
Security threats
Account-sharing violations
Serious or repeated violations of these Terms

Where appropriate, SMMEXO may provide a warning before suspension.

SMMEXO may suspend an account without prior notice when immediate action is reasonably necessary because of fraud, security risk, illegal activity, serious abuse or another urgent violation.

The handling of remaining account balance, pending orders and any refund depends on the violation, order status, Refund Policy and applicable law.

30. Appeal of an Account Decision

A user may appeal a restriction, suspension or termination through an official SMMEXO support channel.

The appeal should include:

SMMEXO username
Explanation of the issue
Relevant Order ID or Transaction ID
Supporting evidence
Any requested account or payment verification

SMMEXO will review the available records and communicate its decision through an appropriate support channel.

Submitting an appeal does not guarantee that an account will be restored.

31. Third-Party Failures and Platform Changes

SMMEXO does not control independent social media platforms, payment providers, internet infrastructure or any technical service involved in delivery.

To the extent permitted by law, SMMEXO is not responsible for delays, interruptions, failures or reduced results caused by:

Social media platform updates
Algorithm changes
API changes
Platform outages
Account restrictions
Deleted or removed content
Provider or server failures
Internet or network disruptions
Payment gateway interruptions
Events beyond SMMEXO’s reasonable control

Where an affected order qualifies, SMMEXO may provide a refill, replacement, cancellation or account-balance refund according to the applicable service and Refund Policy.

32. Website Availability

SMMEXO may temporarily restrict or interrupt access to the website for:

Maintenance
Security updates
Technical repairs
Service improvements
Legal compliance
Emergency action

SMMEXO will make reasonable efforts to maintain service availability but does not guarantee uninterrupted or error-free access.

33. Limitation of Responsibility

To the extent permitted by applicable law, SMMEXO is not responsible for indirect or consequential losses arising from:

Lost sales or revenue
Lost monetisation
Loss of ranking or reach
Damage to reputation
Platform suspension or restriction
User-submitted incorrect information
Simultaneous use of multiple panels
A user’s violation of platform rules
Circumstances outside SMMEXO’s reasonable control

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including any mandatory rights available under applicable consumer law.

34. Privacy and Data Protection

SMMEXO’s collection, use, storage and protection of personal information are governed by the separate Privacy Policy.

Users should review the Privacy Policy before creating an account, making a payment or placing an order.

Users must not submit another person’s private information without lawful authority.

35. Intellectual Property

The SMMEXO name, logo, website design and original website materials may not be copied, reproduced or commercially exploited without permission, except where permitted by law.

Third-party platform names and trademarks remain the property of their respective owners.

Users retain responsibility for custom comments and content they submit through an order.

36. Changes to Services and These Terms

SMMEXO may update its service catalogue, service conditions or these Terms when operational, security, legal or business requirements change.

Updated Terms will be published on this page with a revised Last Updated date.

Changes to prices or service conditions apply prospectively. They do not change the price already applied to a submitted order.

Material changes will be communicated through the website, dashboard or another appropriate channel where reasonably required.

Continued use of SMMEXO after updated Terms take effect constitutes acceptance of the updated Terms.

37. Governing Law

These Terms and Conditions are governed by and interpreted according to the applicable laws of Bangladesh.

Nothing in this section removes any mandatory consumer or legal protection that applies to a user.

38. Dispute Resolution

Users should first contact SMMEXO support and provide relevant information so that the issue can be reviewed.

If a dispute cannot be resolved through support, it may be submitted to a court or authority of competent jurisdiction in Bangladesh.

Nothing in these Terms prevents a user from contacting an appropriate consumer protection, regulatory or law-enforcement authority where legally permitted.

39. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be limited or removed only to the extent required.

The remaining sections will continue to apply.

40. No Waiver

If SMMEXO does not immediately enforce a provision of these Terms, that does not mean the provision has been waived.

A waiver is effective only when expressly confirmed by SMMEXO.

41. Entire Agreement

These Terms, the Privacy Policy, the Refund Policy and the applicable service description form the agreement between SMMEXO and the user regarding the use of the platform.

They replace earlier statements covering the same subject, except for rights or obligations that already arose under an earlier order.

42. Contact SMMEXO

Questions about these Terms should be submitted through an official SMMEXO contact channel.

Email: infosmmexo@gmail.com

WhatsApp: +880 1567 992820

Facebook: Official SMMEXO Facebook page linked on smmexo.com