Privacy Policy

Effective Date: August 22, 2026

Last Updated: August 22, 2026

This Privacy Policy explains how SMMEXO collects, uses, stores, and protects information when you visit smmexo.com, create an account, place an order, make a payment, or contact our support team.

By using SMMEXO, you acknowledge the data practices described in this Privacy Policy.

1. Who Operates SMMEXO

SMMEXO is an individually owned business operating under a trade license issued in Bangladesh.

Business Name: SMMEXO

Trade License Number: 000911/2026-2027

Country of Registration: Bangladesh

Bangladesh Support Office

Taluk Sorbananda, Balusar Bazar

Nandanga, Sundarganj

Gaibandha, Bangladesh

UAE Office

67PJ+R28

Al Mankhool Road, Al Jafiliya

Dubai, United Arab Emirates

SMMEXO is responsible for deciding how personal information collected through the website is used and protected.

2. Scope of This Policy

This Privacy Policy applies to information collected through:

The SMMEXO website
User accounts and dashboards
Order forms
Payment and balance funding processes
Account verification
Support conversations
Google or other enabled social login services
Website analytics and advertising technologies

Third-party websites, social media platforms, and payment providers maintain their own privacy policies.

3. Information We Collect

The information collected depends on how you use SMMEXO.

Account and Login Information

The standard SMMEXO signup form collects:

Username
Email address
Account password

The password entered on SMMEXO is used to authenticate the SMMEXO account. It is separate from any social media password.

Users should not reuse their Facebook, Instagram, TikTok, YouTube or other social media password when creating an SMMEXO account.

Google and Social Login Information

When an enabled Google or social login option is used, the login provider sends limited information required to create or access the SMMEXO account.

Depending on the provider and permissions selected by the user, this information could include:

A unique account identifier
Username or display name
Email address
Basic profile information

SMMEXO does not receive the password used for the Google or social login account.

The relevant login provider controls the information displayed during the authorisation process.

Account and Identity Verification

SMMEXO uses account or identity verification when required to:

Protect an account

Confirm account ownership
Verify payment ownership
Investigate suspected fraud
Review a refund or payment dispute
Prevent unauthorised access

Only information relevant to the verification is requested. Verification information is not used for advertising or unrelated marketing.

Order Information

When placing an order, users submit information such as:

Public profile URL
Username
Post, page, video, or channel link
Custom comments when required by a service
Order quantity
Service ID
Order ID and status

Users must only submit public information they are authorised to use.

SMMEXO does not ask users to submit a social media password or two-factor authentication code to place a standard order.

Payment Information

Payments are handled through the payment method or gateway selected by the user.

Available methods include Visa, Mastercard, American Express, UnionPay, bKash, Nagad, Rocket, Upay, OK Wallet, Tap, Islamic Wallet, CellFin, MTB, Citytouch, Dmoney, MCash, DBL Nexus and MeghnaPay.

Depending on the selected method, SMMEXO receives limited transaction information such as:

Transaction ID
Payment amount
Payment status
Payment date and time
Payer number or payment reference
Selected payment method

SMMEXO does not store complete card numbers, CVV codes, bank passwords, mobile banking PINs or one-time payment codes.

Users enter sensitive payment credentials directly through the selected payment provider. The provider processes that information under its own privacy and security terms.

Support Information

When a user contacts SMMEXO through WhatsApp, Facebook, or another official support channel, we collect the information included in the conversation.

This could include:

Username
Order ID
Service ID
Transaction ID
Screenshots
Description of the issue
Contact information associated with the support account

Users should not send social media passwords, payment PINs, CVV codes, or two-factor authentication codes to support.

Technical and Usage Information

When someone visits SMMEXO, technical information could be collected automatically by the website and its analytics tools.

This information includes:

IP address
Browser type
Device and operating system
Pages visited
Date and time of access
Referring website
Cookie or device identifiers
General website interaction information

This information helps maintain website security, understand performance, and improve the user experience.

4. How We Use Information

SMMEXO uses collected information to:

Create and manage user accounts
Authenticate account access
Process orders
Confirm payments and update account balances
Display order history and status
Provide customer support
Review refunds and payment disputes
Detect fraud and unauthorised activity
Secure the website and user accounts
Analyse website performance
Improve website features
Measure advertising performance
Meet applicable legal and regulatory obligations

Information is not used for purposes unrelated to operating, securing or improving SMMEXO unless the user provides consent or the law permits the processing.

5. Order Data and Service Delivery

Order information includes public URLs, usernames, post links, comments, quantities and service identifiers.

Under the current SMMEXO delivery process, this information is not disclosed to an external upstream provider.

If SMMEXO introduces an external fulfilment provider or changes how order information is processed, this Privacy Policy will be updated before the new data-sharing process becomes part of normal service delivery.

6. Cookies and Tracking Technologies

SMMEXO uses cookies and similar technologies for website operation, analytics and advertising measurement.

Essential Cookies

Essential cookies support functions such as:

Account login
Session security
Website navigation
Balance and order management
User preferences

Disabling essential cookies could prevent parts of the website from working correctly.

Google Analytics

Google Analytics provides information about website visits, pages viewed, devices, general locations and user interactions.

SMMEXO uses this information to understand website performance and improve page usability.

Google processes analytics information according to its own privacy practices.

Google Search Console

Google Search Console provides aggregated information about how SMMEXO appears in Google Search.

This includes search queries, impressions, clicks, page performance, and indexing information. SMMEXO does not receive the identity of individual search users through Search Console.

Meta Pixel

Meta Pixel measures website interactions and advertising performance.

Meta could connect website interaction information with a Facebook or Instagram account according to the user’s Meta settings and Meta’s own privacy policy.

Controlling Cookies

Users control cookies through their browser settings and any consent controls displayed on the website.

Where applicable law requires consent, SMMEXO requests permission before activating non-essential analytics or advertising cookies.

Blocking optional cookies does not prevent access to basic website information, but some preferences or features might work differently.

7. When Information Is Shared

SMMEXO limits data sharing to situations required for website operation, payments, analytics, security or legal compliance.

Payment Providers

The selected payment provider processes payment credentials and sends SMMEXO limited transaction information.

Each provider maintains its own privacy and retention rules.

Login Providers

Google or another enabled social login provider processes authentication and sends the account information authorised by the user.

Analytics and Advertising Providers

Google and Meta process website usage information through Google Analytics, Google Search Console and Meta Pixel.

Their handling of information is governed by their respective privacy policies and user settings.

Legal and Safety Requirements

Information could be disclosed when reasonably required to:

Follow a valid legal order
Respond to an authorised government request
Investigate fraud or unauthorised payments
Protect users, SMMEXO or the public
Establish or defend a legal claim

Business Changes

If SMMEXO is transferred, reorganised or sold, relevant business records could form part of that transaction.

Any new operator would remain responsible for protecting personal information according to applicable law and the commitments in effect at the time of transfer.

8. We Do Not Sell Personal Information

SMMEXO does not sell or rent personal information to third parties for their independent marketing.

SMMEXO also does not trade user contact information or order history with unrelated organisations.

Meta Pixel and analytics tools are used for measurement and platform improvement. Their use is disclosed in the Cookies and Tracking Technologies section of this Policy.

9. International Data Processing

SMMEXO operates from Bangladesh and maintains an office in the United Arab Emirates.

Google, Meta, social login providers and payment providers could process information in other countries. Those countries could have different data protection rules.

Where required, SMMEXO takes reasonable steps to use providers that maintain appropriate privacy and security protections.

10. How Long We Keep Information

SMMEXO keeps information only for as long as it is reasonably required for the purpose for which it was collected.

Payment Records

Operational payment information received by SMMEXO is normally retained for up to 30 days.

A payment record could be kept longer when required to resolve a refund, fraud investigation, chargeback, accounting requirement or legal obligation.

Payment providers maintain their own transaction records according to their policies and legal requirements.

Account Information

Account information is kept while the account remains active and for a reasonable period after account closure when required for security, dispute prevention or legal compliance.

Order and Support Records

Order and support records are kept while required to provide the service, investigate issues, maintain account history and resolve disputes.

Information that is no longer needed is deleted, anonymised or securely restricted, subject to technical and legal requirements.

Analytics Information

Google and Meta control the retention of information processed through their systems. Their retention settings and privacy policies apply to that information.

11. Data Security

SMMEXO uses reasonable administrative and technical safeguards to protect information against unauthorised access, alteration, misuse or disclosure.

Access to operational information is limited to people who require it for account management, payment review, security or support.

SMMEXO does not store complete card numbers, CVV codes, banking passwords or mobile wallet PINs.

No website or internet transmission is completely secure. Users should maintain a strong and unique account password and contact support if they notice suspicious account activity.

12. User Privacy Rights

Subject to applicable law, users have the right to request:

Access to personal information associated with their account
Correction of inaccurate information
Deletion of information that is no longer required
Restriction of certain processing
Withdrawal of consent
Information about how their data is used
Closure of their SMMEXO account
Review of a privacy concern

SMMEXO could request reasonable verification before completing a privacy request. This protects account information from unauthorised access or deletion.

Some information cannot be deleted immediately when retention is required for payment disputes, fraud prevention, accounting or legal obligations.

Users may submit a privacy request through the contact channels listed at the end of this Policy.

13. Children Under 13

SMMEXO does not provide services to individuals under 13 years of age.

The website is not designed or directed toward children under 13, and SMMEXO does not knowingly create accounts for or collect personal information from them.

If SMMEXO discovers that information belonging to a child under 13 has been collected, the account and information will be reviewed and deleted or restricted as required by law.

A parent or legal guardian who believes a child has submitted information should contact SMMEXO.

14. Social Media Account Security

Standard SMMEXO orders work with public URLs, usernames, and content links.

SMMEXO does not require:

Facebook passwords
Instagram passwords
TikTok passwords
YouTube passwords
Other social media passwords
Two-factor authentication codes

Users should never provide these credentials through an order form, support message or payment page.

15. Third Party Websites and Platforms

SMMEXO contains links to payment providers, Google, Meta, WhatsApp, Facebook and other external services.

SMMEXO does not control the independent privacy practices, security or content of those services.

Users should review the privacy policy of a third party before providing information directly to it.

16. Data Breach Response

If SMMEXO identifies a personal data breach, it will investigate the incident, limit further exposure and take reasonable corrective action.

Affected users and the relevant authority will be notified when notification is required under applicable law.

17. Changes to This Privacy Policy

SMMEXO will update this Privacy Policy when its services, data practices, providers or legal obligations change.

The updated version will be published on this page with a revised Last Updated date.

Material changes affecting how personal information is used will be communicated through the website, account dashboard, or another appropriate channel.

18. Applicable Law

This Privacy Policy is interpreted according to the applicable laws of Bangladesh, including applicable personal data protection requirements.

This section does not exclude mandatory privacy rights provided by another applicable jurisdiction.

19. Contact SMMEXO

Questions, privacy requests, and account deletion requests should be sent through an official SMMEXO contact channel.

Email:[infosmmexo@gmail.com](mailto:infosmmexo@gmail.com)

WhatsApp: +880 1567 992820

Facebook: Official SMMEXO Facebook page linked on smmexo.com